FAQs
FAQs for Wholesome NOVA Membership
About the Membership
Wholesome NOVA is a member‑based group built around consistency, communication, and mutual respect. Members join to become part of a weekly routine and a supportive community. Some items and opportunities come along seasonally or in limited amounts and are considered a special bonus of participation in the group.
Ordering Schedule
Orders are placed between Friday afternoon and Sunday night, with a cutoff at midnight. This window allows us to plan and coordinate accurately for the week ahead.
Pick‑Up Days
Pick‑ups take place on Thursdays and Fridays. Your available day depends on the drop site you select when ordering.
Pick‑Up Times
Pick‑up times vary by location and delivery flow. The earliest drop site is typically ready by mid‑morning, and the final site is usually complete by late afternoon.
Site hosts generally keep coolers available until around 9 PM and are always happy to help when possible—just be respectful of their time and space.
Membership Access
An active membership is required to participate. Several membership options are offered to fit different needs and schedules. Members are encouraged to join with the intention of regular participation.
Membership Terms
Memberships are available in monthly, quarterly, and yearly terms and renew automatically unless canceled. Memberships cannot be changed mid‑term; a different option can be selected at the end of the current period.
Limited & Seasonal Items
From time to time, certain items become available in very small or variable quantities. Availability depends on many factors and can change from week to week.
When larger amounts are available, updates may be shared with the full group. During smaller releases, notifications may be sent more selectively, often prioritizing established, consistent members. These offerings are optional extras and are never guaranteed, reserved, or promised.
Product Weights & Adjustments
Some items are listed using estimated weights. Final adjustments are made after delivery, with charges or credits applied accordingly. This process may take a week or more.
Out‑of‑Stock Items
If something is unavailable at pick‑up, a store credit will be issued.
Product Concerns
If an item seems off, please email your order confirmation and any requested photos so we can review the situation. Approved credits are provided to your account.
Order Timing
Orders placed after the cutoff cannot be processed. If this happens, a store credit may be issued minus processing fees.
Pick‑Up Courtesy
Please plan to pick up during the available window. When delays come up, communication is appreciated. Site hosts are gracious and accommodating when possible, and respect goes a long way in keeping drop sites running smoothly.
Substitutions
Please only take what is listed on your order. Substitutions are not allowed.
Communication
Email is the main way important updates and announcements are shared. Members are responsible for keeping their email subscription active and checking for messages. Missed emails due to filters or unsubscribing can result in missed opportunities.
Membership Conduct
Because this is a shared community, ongoing participation depends on respectful communication and adherence to group expectations. Repeated issues or disputes may result in loss of membership privileges.