Wholesome NOVA LLC Membership Terms and Conditions
WHOLESOME NOVA
TERMS AND CONDITIONS
Membership Acknowledgment
By purchasing a membership with Wholesome NOVA, you acknowledge that you have read, understood, and agreed to the following Terms and Conditions. Membership participation is voluntary and subject to adherence to these guidelines.
Private Membership & Use
Wholesome NOVA operates as a private, member‑based buying club. All products are provided for personal, private use only and are not intended for resale, redistribution, or commercial/public use in any form.
All transactions and pickups occur within the context of this private membership relationship. All sales are final.
Food & Health Acknowledgment
Members understand that participation may include purchasing and handling farm‑produced foods prepared using traditional methods. Consumption of raw or minimally processed foods carries inherent risks. Members accept full responsibility for their personal consumption choices and any related health considerations.
Product Variations & Quality
Members acknowledge that farm‑produced and artisanal products may vary naturally in appearance, taste, texture, and yield. These variations are normal. Any product concerns must be communicated directly to Wholesome NOVA. Approved refunds or adjustments will be issued as store credit.
Member Conduct & Respect
Members agree to communicate respectfully with Wholesome NOVA, farmers, drivers, site hosts, and fellow members. Disruptive conduct, repeated disputes, harassment, disregard for group guidelines, or behavior that negatively impacts the community may result in suspension or termination of membership without refund.
Pickup Responsibility & Site Host Respect
Pickup times and locations may vary due to delivery logistics, holidays, or unforeseen circumstances. Members are responsible for retrieving their orders during the available pickup window.
Site hosts generously provide space and assistance when possible; members agree to respect hosts’ time, property, and limitations.
No Substitutions
Substitutions are not permitted at pickup. Members must only take items listed on their order confirmation. Any packing or pickup errors will be addressed directly by Wholesome NOVA.
Missed Pickups
Failure to pick up ordered items without prior arrangement or communication may result in removal from the membership. Unclaimed items become the property of Wholesome NOVA and may be donated at its discretion.
Ordering Policies
Orders placed after the published cutoff time will not be processed. If a refund is issued for a late order, processing fees may apply. Late additions or last‑minute changes are not available.
Payment & Dispute Resolution
Members agree to address all order questions or concerns directly with Wholesome NOVA. Initiating chargebacks or payment disputes through financial institutions instead of contacting Wholesome NOVA may result in immediate termination of membership without refund.
Membership Fees & Refunds
Membership fees are non‑refundable. No prorated refunds are provided for canceled memberships. Members acknowledge and accept this policy upon joining.
Cancellations & Renewals
Memberships renew automatically according to the selected term (monthly, quarterly, or yearly) unless canceled prior to the renewal date. Members are responsible for managing their subscription settings.
Please allow up to 48 hours after signup before canceling a recurring subscription to ensure proper system processing.
Email Communication
Members agree to receive email communications related to orders, updates, and membership matters. Maintaining an active email subscription is required for participation. Unsubscribing from essential emails may result in account deactivation.
Electronic Agreement
Typing your name or completing checkout electronically constitutes a legally binding agreement to these Terms and Conditions.
Modification of Terms
Wholesome NOVA reserves the right to update or modify these Terms and Conditions at any time. Updated terms apply to all members and will be posted on the website.